Shipping policy

Last updated: September 2026

Thank you for shopping at CUDELLA. This Shipping Policy explains how orders placed through our Store are processed, shipped, and delivered.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed during weekends or public holidays will begin processing on the following business day. Processing may take slightly longer during busy periods, promotional events, product launches, or holidays.

Once an order has entered the processing or fulfilment stage, we may not be able to cancel it, modify its contents, or change the delivery address.

Estimated Delivery Time

After your order has been processed, estimated delivery normally takes 6–15 business days.

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur because of:

• High order volumes
• Courier or postal-service delays
• Customs inspections
• Public holidays
• Severe weather conditions
• Transportation disruptions
• Incorrect or incomplete delivery information
• Circumstances outside our reasonable control

A delayed delivery does not automatically mean that an order has been lost.

Free Shipping

CUDELLA currently offers free standard shipping on eligible orders.

Any available shipping options and applicable charges will be displayed during checkout before the order is confirmed.

If an express or upgraded delivery option is available and selected, the additional cost will be shown at checkout.

Order Tracking

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow some time for the courier’s tracking system to update after receiving your shipping-confirmation email. Tracking information may occasionally take a few business days to display movement.

Customers are responsible for providing an accurate and accessible email address when placing an order.

Separate Packages

If your order contains multiple products, they may occasionally be shipped in separate packages for logistical reasons.

Different packages may arrive on different days and may have separate tracking numbers. You will not be charged additional shipping fees if we decide to divide your order into multiple shipments.

Delivery Address

You are responsible for providing a complete and accurate delivery address during checkout.

Please carefully verify the following information before confirming your order:

• Full name
• Street name and house number
• Apartment or unit number, where applicable
• City
• Postal code
• Country
• Telephone number

If you notice an error after placing your order, please contact us immediately through the Contact Us section of our Store.

We will make reasonable efforts to update the information, but we cannot guarantee that changes can be made after processing or fulfilment has begun.

CUDELLA is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer, except where applicable law states otherwise.

Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where these costs are not collected during checkout, they may be charged separately by local customs authorities or the delivery provider. Unless otherwise stated or required by law, these charges are the customer’s responsibility.

Customs procedures may cause additional delivery delays outside our reasonable control.

Failed Delivery Attempts

The courier may make one or more delivery attempts, depending on its procedures.

If nobody is available to receive the package, the courier may:

• Attempt delivery again
• Leave the package in a safe location
• Deliver it to a collection point
• Provide instructions for arranging another delivery

Customers are responsible for following tracking updates and collecting the package within any stated collection period.

Refused or Unclaimed Packages

If a package is refused, not collected, or returned because of an incorrect or incomplete address, the order may be treated as a return after it reaches the authorised return location.

Where permitted by law, reasonable original shipping, return shipping, handling, or redelivery costs may be deducted from any applicable refund.

This does not affect your rights where the delivery problem was caused by CUDELLA or the shipping provider.

Lost Packages

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery period, please contact us through the Contact Us section of our Store.

Please provide:

• Your full name
• Your order number
• Your delivery address
• Any available tracking information

We will review the situation with the shipping provider and offer an appropriate solution where required by applicable law.

Damaged Packages

Please inspect your order as soon as it is delivered and before using the baby carrier.

If the product arrives damaged, defective, incomplete, or different from what you ordered, do not use it. Contact us through the Contact Us section of our Store and provide clear photographs of:

• The product
• The external and internal packaging
• The shipping label
• Any visible damage or defect

Depending on the circumstances and applicable law, we may provide a replacement, partial refund, full refund, or another appropriate solution.

Delivery Confirmation

An order may be considered delivered when the courier’s tracking information confirms delivery to the address provided during checkout.

If tracking shows that your package has been delivered but you cannot find it, please:

• Check around the delivery location
• Ask other members of your household
• Check with neighbours or building staff
• Contact the delivery provider
• Contact us if the package remains missing

We will make reasonable efforts to assist you in investigating the delivery.

Shipping Restrictions

We may be unable to deliver to certain countries, regions, remote locations, military addresses, or post-office boxes.

Available delivery destinations will normally be displayed during checkout. We reserve the right to cancel and refund an order if delivery to the provided address is unavailable or legally restricted.

Delays Outside Our Control

CUDELLA is not responsible for delivery delays caused by circumstances outside our reasonable control, including natural disasters, strikes, customs procedures, carrier disruptions, public emergencies, severe weather, or other exceptional events.

Where a significant delay occurs, we will make reasonable efforts to provide available information and assist with the shipment.

Nothing in this section limits any mandatory consumer rights under applicable law.

Contact Us

If you have questions about shipping, delivery, or tracking, please contact us through the Contact Us section available on our Store.

Please include your order number so that the CUDELLA customer-support team can assist you more efficiently.