Privacy policy

Last updated: September 2026

This Privacy Policy explains how CUDELLA collects, uses, stores, and shares personal information when you visit our Store, place an order, contact us, or otherwise use our services.

By accessing or using our Store, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our Store, we may collect:

• Your first and last name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order details and purchase history
• Payment status and transaction information
• Customer-support messages and communications
• Product reviews and other content you submit
• IP address
• Browser, device, and operating-system information
• Website activity and interactions
• Cookie, analytics, and advertising identifiers
• Marketing and communication preferences

Payment information is generally processed directly by the payment providers available during checkout. CUDELLA does not normally receive or store your complete payment-card details.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, complete a form, contact us, or subscribe to marketing communications
• Automatically through cookies and similar technologies when you use the Store
• From service providers involved in payments, fulfilment, delivery, analytics, advertising, or fraud prevention
• From other parties where permitted by applicable law

How We Use Your Information

We may use personal information to:

• Process and confirm orders
• Collect and verify payments
• Arrange fulfilment and delivery
• Provide order and tracking updates
• Process cancellations, returns, replacements, and refunds
• Respond to customer-service requests
• Manage product reviews and customer feedback
• Detect and prevent fraud or unauthorised transactions
• Protect the security and functionality of the Store
• Comply with accounting, tax, and legal obligations
• Analyse and improve our products, services, and Store
• Personalise your shopping experience
• Send marketing communications where permitted
• Display, personalise, and measure advertising where consent is required
• Establish, exercise, or defend legal claims

Legal Grounds for Processing

Where applicable data-protection law requires a legal basis, we may process personal information because:

• Processing is necessary to perform a contract with you, including processing and delivering your order.
• Processing is necessary to comply with a legal obligation.
• Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
• You have provided your consent.
• Processing is necessary to establish, exercise, or defend legal claims.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Cookies and Similar Technologies

Our Store may use cookies, pixels, tags, and similar technologies to:

• Operate essential website functions
• Maintain your shopping cart
• Secure the checkout process
• Remember your preferences
• Understand how visitors use the Store
• Analyse traffic and website performance
• Personalise content
• Display and measure advertising

Essential cookies may be used without consent where legally permitted because they are necessary for functions such as checkout, security, and shopping-cart management.

Where required by law, optional analytics, personalisation, and advertising cookies will only be used after you provide consent.

You may review or change your cookie preferences through the cookie banner or cookie settings available on our Store. You can also manage cookies through your browser settings, although disabling essential cookies may prevent certain parts of the Store from functioning correctly.

Behavioural Advertising

Where permitted by law and subject to your consent when required, we may use information about your activity on the Store to show advertisements that may be more relevant to your interests.

Advertising and analytics providers may use cookies, pixels, or similar technologies to understand how users interact with the Store and measure advertising performance.

You may withdraw your consent or change your advertising preferences through the cookie settings available on our Store.

Sharing Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our Store and provide our services. These parties may include:

• Shopify and website-hosting providers
• Payment processors
• Product suppliers and fulfilment partners
• Shipping and delivery companies
• Customer-support providers
• Email and marketing service providers
• Analytics and advertising providers
• Fraud-prevention and security providers
• Accountants, lawyers, insurers, and other professional advisers
• Government authorities, regulators, or courts where legally required
• A buyer, successor, or relevant adviser in connection with a lawful business transaction

These parties should only receive the information reasonably necessary to perform their services or comply with legal obligations.

We do not sell personal information for money.

Shopify

Our Store is operated using Shopify. Shopify may process personal information to provide hosting, checkout, payment, security, analytics, and other e-commerce services.

Shopify’s handling of personal information may also be governed by its own privacy documentation and applicable contractual arrangements.

International Data Transfers

Some service providers may process personal information outside your country or outside the European Economic Area.

Where required by applicable law, appropriate safeguards will be used. These may include an adequacy decision, approved standard contractual clauses, or another legally recognised transfer mechanism.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and complete orders
• Provide customer support
• Maintain transaction, accounting, and tax records
• Comply with legal and regulatory obligations
• Prevent fraud and misuse
• Resolve disputes
• Enforce our agreements
• Establish, exercise, or defend legal claims

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, it may be deleted, anonymised, or securely retained where continued storage is required by law.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict certain processing activities
• Object to certain processing activities
• Receive your information in a portable format
• Withdraw previously provided consent
• Object to direct marketing
• Request information about how your data is used or shared
• Submit a complaint to a competent data-protection authority

To exercise your privacy rights, please contact us through the Contact Us section of our Store.

We may request additional information where reasonably necessary to verify your identity and protect personal information from unauthorised access.

Marketing Communications

If you subscribe to marketing communications, we may send you news, promotional offers, product information, or reminders about products left in your cart or checkout where permitted by law.

You may unsubscribe at any time by selecting the unsubscribe link included in our marketing emails or contacting us through the Contact Us section of our Store.

After unsubscribing from promotional communications, you may continue to receive essential non-promotional messages concerning your orders, payments, deliveries, returns, refunds, or customer-support requests.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic-storage system is completely secure, and absolute security cannot be guaranteed.

Third-Party Links

Our Store may contain links to websites, platforms, or services operated by third parties.

CUDELLA is not responsible for the privacy, security, or content practices of third-party services. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our Store and products are intended for purchase by adults. Although CUDELLA products may be designed for use with babies or young children, the Store is not directed at children and purchases must be made by a person legally capable of entering into a contract.

We do not knowingly collect children’s personal information in violation of applicable law. If you believe that a child has improperly provided personal information, please contact us through the Contact Us section of our Store.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want more information about how your personal information is handled, please contact us through the Contact Us section available on our Store.